FAQS

Is Portside Whitsunday on the big hill?
NO Portside is located on the edge on the main shopping strip 100m level stroll to everything including restaurant, bars, sailing club, shops, the famous Airlie Lagoon and a 10 minute easy walk to Able Point Marina.

Do your apartments have Ensuites?
Yes, all apartments two bedroom and larger have an ensuite and main bathroom.

How far to Sailing Club and Abel Point Marina?
150 Metre level walk to the Sailing club and 15 minute walk to Abel Point Marina. A short taxi ride to Abel Point Marina costs approx. $8.00.

Where is the closest Supermarket?
Coles Supermarket is located in the refurbished Whitsunday Shopping Centre in Cannonvale – approx 5 minutes by car; The new air conditioned Centro Shopping Centre has Woolworths and a number of specialty shops – approx 10 minutes from Portside. IGA is 1.5km south of Airlie’s main street.
A number of smaller convenience stores are within 60 – 200metres from Portside.

Do you have a restaurant?
No -There is a variety of excellent restaurants within walking distance of Portside including side walk café’s, casual and A la Carte dining, bars and nightlife.

What do we need to bring & is linen supplied?
All apartments are fully self contained (studio’s kitchenette). An initial complimentary starter kit (tea, coffee, soap, detergents, shampoo/conditioner and toilet rolls etc) is provided for your convenience. All linen is supplied. Complimentary Pool towels are provided on arrival for use during your stay.

How far is Shute Harbour?
Approx 15 minutes drive south east of Airlie Beach

How do we get to Portside from Proserpine Airport (Whitsunday Coast Airport)?
There are a number of ways to get from Proserpine Airport.
Some taxis are available at the airport but we recommend using either the Shuttle Service which brings you right to the front door of Portside or the local Taxi/Limo service. Bookings are required in advance and prior to your flight landing. We are able to make these booking for you. A scenic 30 minute drive.

Hamilton Island – is it easy to get from?
There is a local ferry service to Shute Harbour (15 minutes from Airlie Beach by Taxi -or a dedicated Resort Connection service that meets you at Hamilton Island Airport and transfers you to Abel Point Marina – 5 minutes from Portside. This service is the most economical and either a taxi from the marina to Portside or coach transfer which can be included in your resort connection fare.

Can you fish close to Portside?
There is a fishing pontoon designated for fishing at Shute Harbour. Fish are also regularly caught off the rock wall at Abel Point Marina and near the Whitsunday Sailing Club (500m from Portside)

Is car parking provided?
Under cover parking is provided for each apartment.

Do you have room safes?
Yes!

Can we see the water and ocean from our apartment?
Every Portside apartment has wide spacious balconies and has views of Pioneer Bay and the Coral Sea.

Is the apartment air conditioned?
For your comfort there is an independent air conditioning unit in all bedrooms plus the living area including ceiling fans in all rooms.

What if we need a car during our stay?
We recommend a number of reliable local car hire companies who offer a variety of vehicles from scooters, mokes, SmartCcar, Honda Jazz or medium and large size vehicles.

Can you organize a cot and stroller?
Porta-cots, high chairs, strollers are available. Numerous baby equipment pieces are also available including car seats & capsules.

Is there tea and coffee in the apartments when we arrive?
A small supply of consumables including tea, coffee, fresh milk, toilet paper, detergents are provided, enough for your first night. Additional supplies can be purchased from reception during office hours.

What is your cancellation policy?
If your booking is cancelled 28 days prior to the planned date of arrival, there will be an administration fee of $50.00. If your booking is cancelled less than 28 days prior or following check-in there will be no refund unless and until the apartment is
re-let for the total period of the original booking, or in the case of a No Show.